Privacy Policy

Introduction

At Domaine Lighting, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

1. Information We Collect

We collect several types of information from and about users of our website and services:

Personal Information: When you contact us, schedule a consultation, or make a purchase, we may collect personal information such as your name, email address, phone number, mailing address, and payment information.

Design Preferences: When you use our design consultation services, we collect information about your lighting preferences, home layout, budget range, and project requirements to better serve your needs.

Automatically Collected Information: We automatically collect certain information about your device and usage patterns, including IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

• Providing and improving our lighting products and design services
• Processing orders, payments, and delivery of products
• Scheduling and conducting design consultations
• Communicating with you about your orders, appointments, and account
• Sending marketing communications about new products, promotions, and design inspiration (with your consent)
• Analyzing website usage to improve user experience and functionality
• Complying with legal obligations and preventing fraudulent activities

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, such as payment processors, shipping companies, and email service providers.

Legal Requirements: We may disclose your information when required by law, court order, or government regulation, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, but only in accordance with this Privacy Policy.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request that we correct any inaccurate or incomplete information
• Deletion: You can request that we delete your personal information, subject to certain exceptions
• Portability: You can request a copy of your data in a commonly used format
• Marketing Opt-out: You can unsubscribe from marketing communications at any time

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. You can control cookie preferences through your browser settings, though disabling cookies may affect website functionality. For detailed information about our cookie usage, please refer to our Cookie Policy.

7. Children's Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.